1. Information We Collect

We collect information that you provide directly to us, including:

• Mobile phone number for account authentication
• Asset information (category, brand, model, serial numbers)
• Service request details
• Warranty documents and invoices
• Payment and transaction information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process service requests and transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Information Sharing

We do not sell your personal information. We may share your information only:

• With service providers to fulfill service requests
• When required by law or to protect rights
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission
• Secure file storage
• Regular security audits
• Access controls and authentication

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account
• Opt-out of certain communications

6. Cookies and Tracking

We use session cookies to maintain your login state. We do not use tracking cookies for advertising purposes.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion at any time.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@servyn.com.